This Privacy Policy explains how High Rollers (“we”, “us”, “our”) collects, uses, stores and shares personal information when you visit www.highrollerssmoking.co.uk or buy from us.
We take privacy seriously. This policy is written so you can see what we do with your information and what rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
If you do not agree with this policy, please do not use our website or place an order.
1. Who we are
High Rollers is a UK retailer of legal smoking accessories, hemp and CBD products, vaping hardware and related goods. We sell to adults aged 18 and over only.
Data controller: DPO@eco-vape
Address: High Rollers, 71 High Street, Long Eaton, Nottingham, NG10 1GH
Email: customer-support@highrollerssmoking.co.uk
Website: www.highrollerssmoking.co.uk
If you have any questions about this policy or how we handle your information, email us at customer-support@highrollerssmoking.co.uk.
2. What information we collect
We only collect information we need to run the shop, fulfil orders, keep the site secure and, where you agree, send you marketing.
Information you give us:
- Name, billing address, delivery address, email address and phone number when you create an account or check out
- Order details, including products purchased and order history
- Messages you send to customer support
- Account login details if you register
- Date of birth or age confirmation, because we only sell to customers aged 18 or over
- Marketing preferences if you join a mailing list or accept marketing at checkout
Information collected automatically:
- IP address, browser type, device type and general location derived from IP
- Pages you view, products you look at, and how you move around the site
- Cookie and similar technology data, as explained in the cookies section below
Information from others:
- Payment status from our payment providers. We do not store your full card number
- Delivery updates from our couriers
- Confirmation from checkout or gift-card providers that a payment succeeded
3. How we use your information
We use personal information to:
- Take, pack and dispatch your order
- Take payment and prevent fraud
- Create and manage your account
- Confirm you are 18 or over
- Send order, dispatch and delivery emails or texts
- Answer questions and deal with returns or complaints
- Improve the website, stock and customer experience
- Keep the site secure and investigate misuse
- Send marketing emails or offers if you have opted in
- Meet legal and accounting duties, including tax records
4. Legal bases we rely on
Under UK GDPR we need a lawful reason to use your information. Depending on what we are doing, we rely on:
- Contract: to take and fulfil your order, run your account and provide customer service
- Legal obligation: to keep invoices, tax records and information needed for age-restricted sales
- Legitimate interests: to keep the shop secure, prevent fraud, understand how the site is used, and improve products. We only do this where it is fair and does not override your rights
- Consent: for optional marketing emails and non-essential cookies. You can withdraw consent at any time
5. Age restriction
Our website is for adults aged 18 or over. We do not knowingly collect personal information from anyone under 18. If we believe an order or account belongs to someone under 18, we may cancel it and delete the related information.
6. Cookies and similar technologies
We use cookies and similar tools to make the site work, remember your basket, keep you logged in, understand traffic and, where you allow it, measure marketing.
Types of cookies we may use:
- Essential cookies: needed for checkout, security and remembering your cart. These do not require consent
- Analytics cookies: help us see which pages are used and where the site can be improved
- Marketing cookies: used to measure campaigns or show relevant ads, only if you accept them
You can change cookie settings in the banner on our site and in your browser. Blocking some cookies may stop parts of the shop working, including checkout.
7. Who we share information with
We do not sell your personal information. We share it only where needed to run the business:
- WordPress and WooCommerce, which host the store, accounts and checkout
- Payment providers who process your card or other payment method
- Couriers who deliver your order
- Email and customer-service tools used to send order updates or answer tickets
- Analytics providers, where you have allowed analytics cookies
- Professional advisers such as accountants, where required
- The police, regulators or courts if the law requires us to, or to protect our rights
Anyone we use to process information for us must keep it secure and only use it for the job we have given them.
8. International transfers
Some of our suppliers, including website and payment platforms, may store or process information outside the UK. Where that happens, we take steps required by UK law to protect it, such as using suppliers that offer an approved transfer mechanism.
9. How long we keep information
We keep personal information only for as long as we need it:
- Order and invoice records: usually at least 6 years, to meet tax and accounting rules
- Customer service messages: for as long as needed to resolve the query and keep a fair record
- Accounts: until you ask us to close the account, unless we still need records of past orders
- Marketing lists: until you unsubscribe or we delete inactive contacts
- Cookie data: according to the life of each cookie
When we no longer need information, we delete it or irreversibly anonymise it.
10. How we keep information safe
We use reasonable technical and organisational measures to protect personal information, including secure hosting, restricted staff access and encrypted checkout through our payment providers. No website is completely secure. You should keep your password private and use a strong one.
11. Your rights
You have the following rights under UK law, with some legal limits:
- Access: ask for a copy of the personal information we hold about you
- Correction: ask us to fix inaccurate or incomplete information
- Deletion: ask us to delete information in certain cases
- Restriction: ask us to limit how we use information in certain cases
- Objection: object to processing based on legitimate interests, and to direct marketing at any time
- Portability: ask for certain information in a reusable format
- Withdraw consent: where we rely on consent, you can withdraw it
To use any of these rights, email customer-support@highrollerssmoking.co.uk. We may need to confirm who you are before we respond. We will reply within one month, or tell you if we need more time.
12. Marketing
We only send promotional emails if you have opted in, or if the law allows us to contact existing customers about similar products and you have not opted out. Every marketing email includes an unsubscribe link. You can also email customer-support@highrollerssmoking.co.uk and ask to be removed.
Transactional emails about your order are not marketing and we still need to send those.
13. Links to other websites
Our site may link to other websites. This policy does not cover those sites. You should read their own privacy information before you give them any details.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make an important change, we may also email account holders.
15. How to complain
If you are unhappy with how we have used your information, please contact us first at customer-support@highrollerssmoking.co.uk so we can try to put it right.
You also have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk | 0303 123 1113
16. Contact
High Rollers
71 High Street, Long Eaton, Nottingham, NG10 1GH
customer-support@highrollerssmoking.co.uk
www.highrollerssmoking.co.uk
Last updated: 2 September 2026
